Refund & Return Policy

Thank you for shopping with us! We want you to love every beauty product and clothing item you purchase. If something isn’t right, here’s our straightforward policy:

1. Returns & Exchanges Window

You have 30 days from the delivery date to request a return or exchange.
Exceptions:
- Beauty products must be unopened and sealed (for hygiene and safety).
- Clothing must have original tags attached and be unworn/unwashed.

2. How to Start a Return/Exchange

Contact us within 30 days:
- Email: [[email protected]]
- Phone: xxx
- Include: Order number, item name, and reason for return.
We’ll email you a return authorization (RA) form and instructions.
Ship items back with the RA form included.

3. Refund Rules

Refund Policy Table

Scenario	Refund Type	Conditions	Shipping Cost Handle
Changed your mind	Full item refund	Item unused, in original packaging (clothing tags attached).	Customer
Wrong item sent	Full refund + return shipping	We cover return costs.	Seller
Damaged/Defective item	Full refund or replacement	Email photos within 7 days of delivery.	Seller
Opened beauty product	No refund	For safety reasons (unless defective).
Final sale items	No refund	Marked clearly at purchase (e.g., clearance).

4. Refund Timing

Once we receive your return:
- Refunds: Processed in 3–5 business days (allow 5–10 days for your bank to post it).
- Exchanges: Shipped within 2 days of receiving your return.

5. Return Shipping Costs

You pay return shipping unless:
- We sent the wrong item.
- The item arrived damaged/defective.
Tip: Use a trackable shipping method! We’re not responsible for lost returns.

6. Non-Returnable Items

For health and safety, we cannot accept:

Opened or used beauty products (e.g., skincare, makeup).
Clothing without tags or with signs of wear.
Swimwear, underwear, or pierced jewelry (unless defective).

7. Exchanges

Available for size/color swaps (if stock allows).
We’ll email a prepaid label if the exchange is due to our error.

RA Form